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FAQs

Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.
TheRainbowBunny does not accept returns nor exchanges. Once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:
  • Items are faulty – damaged/broken or soiled upon arrival.
  • Parcels that are lost in transit.
We do not accept returns or refunds if the customer changes their mind after receiving their order(s).
Note: TheRainbowBunny will not be held liable for any lost or mis-routed parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
 

Cancellations

You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.
 

Do you ship internationally?

Yes! We ship worldwide.
 

How do I track my package?

Every order comes with tracking information! You can check on the status of your order at any time via our "Track Your Order" page. You can also reach out to our customer support desk at contact@TheRainbowBunny.com to ask questions anytime.  
 

How long does it take for an order to arrive?

Once shipped, your order will arrive within 7-21 business days